Enterprise-grade Voice AI, built by the founders of me&u and Dimmi – trusted by Australia’s most ambitious hospitality groups to scale without losing what makes them special.
Trusted by 1,000+ of Australia’s most ambitious hospitality groups.
17% of guest calls go unanswered.
Hospitality happens in real time. The room is full. Service is flowing. Orders are firing. And the phone keeps ringing.
Sometimes calls stack up in a call centre. Queues grow. Tone slips. Sometimes they flood straight into the venue, pulling great people off the floor. Different setups. Same pain.
Most callers won’t wait. After hours, no one’s there to answer.
So teams do what hospitality has always done. They protect the guest in front of them. They take the hit. They move on. When a call goes unanswered, it rarely leaves a trace. No alert. No follow-up. The moment, and the $, just disappear.
17% of all calls to Aussie restaurants are missed. True. It hurts. Big time. Until now.
“Hospo is changing. Buddy is the future.”
Shannon Bennett
The Belongil
“Customers demand 24/7 service, 7 days. Thats the world we live in. Buddy gives us that edge.”
Ben May
May Hospitality
“Buddy handles the grunt work so our teams can focus on the guest.”
Daniel Drakopolous
Sydney Restaurant Group
"AI is a game-changer for hospo and we love what buddy is building."
Adam Petta
Etymon Projects
“We scanned the market and tested the alternatives. Buddy's the best in the market - by a long shot.”
Dave Thompson
Tilley & Wills
“Buddy just makes life easier. For everyone.”
Ramzey Choker
Grounds of Alexandria
A voice guests feel comfortable with
Buddy sounds like your venue. Warm. Calm. On-brand. Not scripted. Not robotic. Just the kind of voice you’d trust to answer your phone.
Every call answered, 24/7
Buddy makes, changes and cancels bookings in one clean conversation. If a venue is full, it offers alternatives. If it’s complex, it escalates instead of guessing.
Built around how your venues actually run
Buddy integrates directly with your reservation system, understands your rules, sections, pacing, capacity and policies. Calls go where they should, whether that’s the floor, a call team, or another venue.
Built for hospitality. Designed for real service.
hey buddy is shaped by people who’ve worked in venues and know how service actually feels, not a generic AI tool. Designed to sound calm when things are hectic, warm without feeling fake, and clear when guests just need a quick answer. And it knows when it’s time to bring a real person in.
Venues using Buddy often notice the same things.
Fewer missed calls. Teams that feel less stretched.
Guests who reach someone right away.
More bookings captured, without adding more staff.
Natural voice that sounds like your venue, not a script
AI built for hospitality answers every call, day or night.
Calls follow your sections, policies, and service flow, with a clean handover when a person is needed. Every conversation is captured and resolved in a way that fits your venue, not a script.
Your brand. Your AI. Your Experience.
Personalise the AI to suit your brand
One simple conversation
Book, change or cancel without being bounced around.
Venue-aware by design
Follows your rules, your flow, your standards.
Designed to work with your existing tech stack
Buddy integrates with SevenRooms, OpenTable and most phone systems. We integrate with your tech stack.
We’ve got answers
What support will I get from hey buddy during setup?
How long does setup take?
Is it venue-specific?
How does Buddy handle complex bookings?
How much will it cost?
What happens if Buddy can’t answer?
Do you integrate with all reservation and phone systems?
What if my group is complex and needs different call types routed to different teams?
Is my data safe with your platform?
Hospitality is changing.
The phone is next.
hey buddy delivers the experience of your best venue manager at scale. It helps hospitality groups take more bookings, lower costs, and improve the guest experience.